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Shipping Policy

How your order gets to you.

Last updated: August 9, 2026

Heather’s Boutique ships eligible online merchandise throughout the United States.

U.S. Shipping Only — No International Shipping

Heather’s Boutique ships only within the United States. We do not ship internationally. Orders cannot be shipped to addresses outside the United States, and international orders cannot be accepted at this time.

Shipping Carriers

Orders are shipped using FedEx, UPS, and USPS. The carrier for your shipment is selected at the time of fulfillment based on package size, destination, and service availability, and is shown in your shipping confirmation email along with your tracking number.

Free Standard U.S. Shipping

Standard shipping is free on every eligible merchandise order shipped within the United States. There is no minimum purchase requirement for standard U.S. shipping.

Order Processing

Standard in-stock orders generally require 1–2 business days for processing before shipment. Orders are processed Monday through Saturday, excluding applicable holidays.

Our daily order cutoff is 4:00 PM Central Time. Orders placed after the cutoff begin processing on the next applicable processing day.

Standard Transit Time

After an in-stock order has been processed and shipped, standard transit is generally 3–7 business days.

For standard in-stock merchandise:

  • Processing: 1–2 business days
  • Transit: 3–7 business days
  • Typical total delivery: approximately 4–9 business days

Delivery estimates are not guarantees when delays occur outside Heather’s Boutique’s reasonable control, including carrier delays, severe weather, holidays, address issues, transportation disruptions, or similar circumstances.

Backorders, Preorders and Special Orders

The standard 4–9 business-day delivery estimate does not apply to merchandise identified as backordered, preordered, special order, or otherwise subject to an extended fulfillment timeline.

When a product is available for purchase on backorder or preorder, the applicable product page should display its expected ship date before purchase.

Once shipped, normal carrier transit timing applies unless otherwise stated.

Fulfillment Locations

In-stock boutique inventory may ship from Heather’s Boutique in Oconomowoc, Wisconsin. Certain backordered, special-order, or designer-fulfilled merchandise may ship from another authorized U.S. fulfillment location. Any material difference in expected fulfillment timing should be disclosed on the applicable product page.

How to Access and Track Your Order

You can check the status of your order and track your shipment in three ways:

  • 1. Shipping confirmation email: when your order ships, we send a shipping confirmation email to the email address on your order. It includes the carrier (FedEx, UPS, or USPS) and a tracking number — click the tracking link in the email, or enter the tracking number on the carrier’s website, to see live delivery updates.
  • 2. Your account: sign in at heathersboutique.com/account and open your order history. Each order shows its current status (processing, shipped, delivered) and tracking details once available.
  • 3. Contact support: email support@heathersboutique.com or call +1 (888) 450-6525 (available 24/7) with your order number and we will look up your order status and tracking for you. We respond to all inquiries within 1 business day.

Missing, Incomplete, or Non-Arriving Orders

If your order is missing items, arrives incomplete, or does not arrive at all, here is exactly what to do:

  • Step 1: Check your shipping confirmation email — some orders ship in multiple packages, and remaining items may be in a separate shipment with its own tracking number.
  • Step 2: If items are still missing, or tracking shows delivered but no package arrived, contact us within 7 calendar days of the delivery date (or the estimated delivery date if nothing arrived): email support@heathersboutique.com or call +1 (888) 450-6525 (available 24/7). Include your order number and which item(s) are missing.
  • Step 3: We will verify the shipment with the carrier and respond within 1 business day. Verified missing, incomplete, or non-arriving orders receive the missing merchandise when available, or a refund to the original payment method. No restocking fee applies, and no return shipment is required for items that never arrived.

Shipping Support

Customer Support:
support@heathersboutique.com
+1 (888) 450-6525

General Information:
info@heathersboutique.com

Boutique Direct:
+1 (262) 458-9832

Heather’s Boutique
Heather’s Boutique LLC

W359N5002 Brown St Ste 211
Oconomowoc, WI 53066
United States