Frequently Asked Questions

Yes. Heather's Boutique offers free standard shipping on eligible merchandise orders shipped within the United States. There is no minimum purchase requirement.

Standard in-stock merchandise generally requires 1–2 business days for processing and 3–7 business days for transit, for an estimated total delivery time of approximately 4–9 business days.

Our standard order cutoff is 4:00 PM Central Time. Orders placed after the cutoff begin processing on the next applicable processing day.

Not necessarily. The normal 4–9 business-day estimate applies to standard in-stock merchandise. Backordered, preordered, or special-order merchandise may require additional time. The expected ship date should be displayed on the applicable product page before purchase.

At this time, we only offer shipping within the United States. We apologize for any inconvenience.

Eligible online purchases may be submitted for return within 7 calendar days of confirmed delivery.

Yes. Approved standard customer-initiated returns are subject to a 10% restocking fee based on the returned item's purchase price.

The fee does not apply to verified damaged, defective, or incorrect orders.

For standard eligible customer-initiated returns, the customer is responsible for return shipping.

For a verified damaged, defective, or incorrect order, Heather's Boutique is responsible for authorized return shipping.

No. Heather's Boutique does not process direct exchanges. If an eligible online item qualifies for return, it may be returned under our Return & Refund Policy and a separate order may be placed for another size, color, or style.

Sale, clearance, and outlet merchandise marked FINAL SALE is not eligible for standard returns or exchanges.

If a FINAL SALE item arrives damaged, defective, or incorrect, contact Heather's Boutique within 7 calendar days of delivery.

No. All purchases completed at our physical retail location are FINAL SALE and are not eligible for return, refund, or exchange.

Contact support@heathersboutique.com or +1 (888) 450-6525 within 7 calendar days of delivery.

For a verified damaged, defective, or incorrect order, the 10% restocking fee does not apply and Heather's Boutique is responsible for authorized return shipping.

A replacement may be offered when available, or an approved refund will be issued to the original payment method.

Approved refunds are returned to the original payment method used for the purchase.

Standard eligible customer-initiated returns are refunded less the 10% restocking fee.

Refund processing may take up to 15 calendar days after the returned merchandise is received, inspected, and approved.

Eligible cryptocurrency purchases processed through Stripe are refunded through the original crypto payment method/wallet used for the transaction.

Heather's Boutique accepts Visa, Mastercard, American Express, Discover, ACH/bank transfer, Affirm, Zip, Afterpay, Klarna, cryptocurrency through Stripe, Amazon Pay, and Google Pay.

Availability of certain payment options may depend on eligibility, transaction, device, and provider requirements.

If your order has not yet shipped, you can cancel it by contacting our customer service team at support@heathersboutique.com or +1 (888) 450-6525. If your order has already shipped, it may qualify for return under our Return & Refund Policy.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through Your Orders.

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

Heather's Boutique
W359N5002 Brown St Ste 211
Oconomowoc, WI 53066
United States

Monday–Saturday: 11:00 AM–4:30 PM
Sunday: Closed

Customer Support:
support@heathersboutique.com
+1 (888) 450-6525

General Information:
info@heathersboutique.com

Boutique Direct:
+1 (262) 458-9832

Live chat is also available through heathersboutique.com.