Return & Refund Policy

Last updated: August 9, 2026

Heather’s Boutique wants customers to understand return eligibility before making a purchase.

This policy applies to eligible ONLINE purchases. Purchases completed at our physical retail store are FINAL SALE and are not eligible for return, refund, or exchange.

How to Start a Return — Two Ways

There are two ways to initiate a return. Choose whichever is easiest for you:

• 1. Email our support team: Send an email to support@heathersboutique.com with your order number, the item(s) you want to return, and the reason for the return.
• 2. Call our support line: Call +1 (888) 450-6525 (available 24/7) and have your order number ready. A support representative will start the return for you over the phone.

What happens next: Once your return request is received, our team will confirm eligibility and email you step-by-step return instructions, including the return mailing address and any required documentation. Do not mail merchandise back before receiving return instructions — unauthorized returns may be delayed or rejected.

We respond to all return requests within 1 business day.

Standard Online Returns

Eligible online purchases may be submitted for return within 7 calendar days of confirmed delivery.

Return requests submitted after 7 calendar days from confirmed delivery will be rejected.

Return Condition

To qualify for an eligible standard return, merchandise must be:

• new
• unworn
• unused
• unaltered
• in the same condition in which it was received
• accompanied by original tags when applicable
• accompanied by included accessories or components when applicable

Items showing signs of wear, alteration, customer-caused damage, stains, odors, soiling, missing components, or other conditions that prevent resale may be rejected.

10% Restocking Fee

A 10% restocking fee is deducted from the purchase price of merchandise approved for a standard customer-initiated return.

The 10% restocking fee does not apply when Heather’s Boutique verifies that an item arrived damaged, defective, or incorrect.

Return Shipping

For standard eligible returns, the customer is responsible for return shipping costs.

Returns are completed by mail. Customers should contact Heather’s Boutique for return instructions before mailing merchandise.

Customer Support:
support@heathersboutique.com
+1 (888) 450-6525

No Exchanges

Heather’s Boutique does not process direct exchanges.

If an eligible online purchase qualifies for return, the customer may return it according to this policy and place a separate new order for the preferred size, color, or style.

Final Sale

Sale, clearance, and outlet merchandise marked FINAL SALE is not eligible for standard returns or exchanges.

A FINAL SALE designation does not eliminate the customer’s ability to report an item that arrived damaged, defective, or incorrect.

Damaged, Defective, Incorrect, or Non-Arriving Orders — You Are Entitled to a Refund

If your order arrives damaged, arrives defective, contains incorrect items, or does not arrive at all, you are able to get a refund.

You must contact us within 7 calendar days — measured from the confirmed delivery date, or from the estimated delivery date if your order never arrived. Contact us either way:

• Email: support@heathersboutique.com
• Phone: +1 (888) 450-6525 (available 24/7)

For a verified damaged, defective, incorrect, or non-arriving order:

• no 10% restocking fee applies
• Heather’s Boutique is responsible for authorized return shipping (when a return is required)
• a replacement may be offered when available
• otherwise, an approved refund is issued in full to the original payment method

For orders that never arrive, no return shipment is required — once non-delivery is verified with the carrier, a replacement or full refund is issued.

Heather’s Boutique may request photographs or other reasonable documentation before authorizing the return or refund.

Refunds

Approved refunds are returned to the original payment method used for the transaction.

A standard eligible customer-initiated return is refunded less the 10% restocking fee.

Refund processing may take up to 15 calendar days after the returned merchandise is received, inspected, and approved.

Cryptocurrency Refunds

When an eligible purchase was paid using cryptocurrency through Stripe, an approved refund is sent through the original crypto payment method/wallet used for the transaction.

In-Store Purchases

All purchases completed at Heather’s Boutique’s physical retail location are FINAL SALE.

In-store purchases are not eligible for return, refund, or exchange.

Contact Information

Heather’s Boutique
Heather’s Boutique LLC

W359N5002 Brown St Ste 211
Oconomowoc, WI 53066
United States

Customer Support:
support@heathersboutique.com
+1 (888) 450-6525

General Information:
info@heathersboutique.com

Boutique Direct:
+1 (262) 458-9832

A Note About Sizing

All of our dresses are sized in US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the ‘Size Chart’ link above the dropdowns or at the bottom of the size dropdown on your dress of choice.